How to contact us
FAO Data Protection Officer
Soft Pauer Global Limited
Unit 5-6 Telford Road,
Information we collect and use
As is common with other websites, Soft Pauer Global Limited – hence forth referred to as “Soft Pauer” – creates log files that are stored on the web server saving details in standard W3C format. The standard tracked items are:
- Remote ip address
- HTTP status
- Bytes sent
- Http referer
- Client user agent
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor’s email and a username will be stored on the server. How the Information is used:
- The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising.
- E-mail addresses will not be sold, rented or leased to 3rd parties.
- E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
An example of this is that internal and external audit and specialist third party consultants conduct regular, independent assurance and benchmarking exercises across our business to ascertain the effectiveness of our security control environment and our security strategy.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
Where your information is processed
The majority of your information is processed in the UK and European Economic Area (EEA).
However, some of your information may be processed by us or the third parties we work with outside of the EEA, including countries such as the United States.
Where your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws e.g. we will put in place legal agreements with our third party suppliers and do regular checks to ensure they meet these obligations.
Will I be contacted for marketing purposes?
You will only be contacted for marketing purposes if you opt in to our emails. If you choose to opt out you should not receive any more correspondence from Soft Pauer.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
You have a number of rights under Data protection laws which may be exercised in certain circumstances. These are:
More information can be found on your rights here https://ico.org.uk/for-the-public/
If you want to talk to us about any of the individual rights, please call us at 01869 322533 or email us.
How long we keep your information
To provide your product and meet our legal and regulatory obligations, we keep your personal information and copies of records we create (e.g. calls with us) while you are a customer of ours.
Even when you no longer have a relationship with us, we are required to keep information for different legal and regulatory reasons. The length of time will vary and we regularly review our retention periods to make sure they comply with all laws and regulations.
How to make a complaint
While we hope that we can resolve any complaints for you, you do have the option to complain to the ICO (whether or not you have exhausted our complaints procedure). Their contact details are as follows:
Postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number